We fully disclose the condition of each item available on our shop. In the description of each product, Posh Bags London will specify the condition of the items according to our rating system which is explained in detail on out ‘Condition’ section under ‘Customer Service’ on this website.
Every used item offered by Posh Bags London has been hand-picked, cleaned and restored to the best possible condition unless noted otherwise. Your purchases will be sent to you ready to be used or worn.
All items are sold ‘As is’. Please send us an email if you have any questions regarding an item you’re interested in. As a small, dedicated team, every customer is of major importance to us. We will happily respond to any queries within 48 hours of receipt.
We will work with you closely so you can make the right shopping decision. For your peace of mind, we can also provide you with additional high resolution images. Please get in touch with us on +44 800 677 1661 Monday to Friday, 9am to 5pm.
Please remember all items we offer (safe for the brand-new condition) always show a varied degree of wear – from mint condition to well worn. When in doubt, please ask us to elaborate on item specifics: we have no problem in disclosing all flaws, as we believe that adds to the overall character of the piece. Obviously, any flaws will be reflected on the price of the item.
All sales are final. We do not allow refunds but are happy to give store credits valid for one year from the date of purchase.
Of course, in cases where an item is found to be unauthentic, we offer a full refund including shipping both ways – no questions asked (although, you just aren’t going to need this one, as we only sell the real deal!).
Items should be returned unused with all Posh Bags London tags still attached on the garment. Returns that are damaged, soiled or altered from the original described condition may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. All items returned should have a written approval from us . Unidentified returns may be returned to the sender.